Configurable tools for business teams provide an innovative solution to enhance their autonomy while simplifying IT process management.
However, in many organizations, business teams heavily rely on solution integrators to configure or adjust the tools they need daily. This dependency often leads to frustrations: delays increase, processes remain rigid, and adopting technological solutions becomes a significant challenge.
This situation raises a central issue: how can we provide tools that are flexible enough to meet users' diverse needs while ensuring effective and sustainable IT management?
In this article, we explore how configurable tools can transform this dynamic by empowering business teams with the autonomy to take ownership of their processes and repositioning technology experts as enablers of collaboration and digital transformation.
I. Recurring challenges in IT Tool management
Dependency on IT Teams
One of the major challenges business teams face in adopting IT tools lies in their systematic dependency on technical teams.
Indeed, with every adjustment or process change, users must rely on IT to implement these modifications. This dependency can slow down workflows and/or create bottlenecks in projects.
Business teams often find themselves waiting for technical interventions before they can move forward. This process makes tool management more complex and results in a significant loss of valuable time.
The ability to adapt tools directly, without the intervention of IT teams, is a key lever to reduce delays and provide greater autonomy to users.
2. Frustration with rigid tools
When tools are too rigid and don't allow for customization or adjustments, frustration among business users is inevitable.
In an environment where processes change frequently, teams must be able to quickly adapt tools to their specific needs without relying entirely on IT for every modification.
This rigidity leads to resistance to change, as business teams feel that the solutions in place do not meet their needs. They often end up working around these limitations, which harms efficiency and productivity. The lack of flexibility in the tools not only reduces adoption but also increases the risk of errors or ineffective processes, as end users are unable to adjust settings to suit the specific requirements of their tasks.
II. Configurable tools as a structuring solution
1. Providing strategic autonomy to business teams
Configurable tools allow business teams to take charge of process adaptations without constantly relying on IT. This provides a strategic way to make teams more agile and responsive to changes within the organization.
In a typical situation, when a project involves complex processes that require frequent adjustments, a non-configurable system causes delays every time a change is needed. Business teams are then forced to request interventions from IT, which can lead to a loss of time and control.
However, if a tool is designed to be configurable, teams can adjust workflows in real-time, reducing processing delays and enabling greater responsiveness to evolving needs.
2. Case study: Adapting the request processing workflow to specific needs
Imagine a project where a team needs to manage funding or guarantee requests. The processing steps for these requests may vary depending on the criteria defined at each stage: document validation, risk assessment, and request approval. In a rigid system, these processes must be predefined, making any modification or adjustment dependent on IT intervention.
However, in a scenario where a configurable tool is implemented, business teams can adjust the process steps according to the current priorities.
For example, if a new validation rule needs to be added or a criterion changes, users can directly adjust the system. This reduces dependence on IT and allows teams to manage processes independently without interrupting their workflow.
This type of configuration is particularly relevant in contexts where processes can evolve quickly.
For example, in the banking sector or public institutions, it is often necessary to adjust criteria based on new regulations or internal needs.
With this flexibility, teams can remain operational and responsive without having to wait for code modifications or adjustments from developers.
It is important to note that configurable tools provide real added value by granting business teams increased autonomy. They offer the flexibility needed to meet the specific needs of users without interrupting processes or slowing them down due to constant IT requests.
By allowing these teams to adapt systems to the evolution of their needs, these tools not only facilitate adoption but also enhance the long-term efficiency of projects.
III. Benefits for business teams and the key role of the integrator
1. For business teams: Autonomy and involvement in process management
Configurable tools offer a major advantage by providing business teams with increased autonomy in process management.
Business teams no longer have to wait for IT interventions for every process change, which accelerates decision-making and reduces delays.
This allows them to adapt processes in real-time, respond more quickly to new internal and external requirements, and ensure that systems remain aligned with their specific needs.
This empowerment of users not only enhances team efficiency but also boosts their satisfaction. They feel more involved and better equipped to tackle operational challenges, which facilitates tool adoption and increases their engagement.
2. Simplification of change management and solution reusability
Configurable tools enable simplified change management and a significant reduction in the IT workload. When business teams are autonomous in configuring tools, IT is less required to make adjustments or minor modifications, freeing up time for more complex projects.
This flexibility also allows the solutions developed to remain relevant beyond the initial project.
By developing modular tools, it ensures that the tools can be reused in other projects or contexts, thereby maximizing their impact and cost-effectiveness.
Moreover, this approach fosters stronger collaboration between business teams and IT.
The solution integrator then becomes a facilitator, ensuring that the tools are not only tailored to an immediate need but also ready to evolve with the company's future requirements.
Ready to transform your processes with configurable tools?
At Baamtu, we believe that autonomy and flexibility are key drivers for improving efficiency and collaboration within your company. If you'd like to learn more about how we can assist you in implementing tailored solutions, Contact us to discuss your needs and discover how our configurable solutions can transform your process management.
Stay informed about our latest news and innovative solutions!
English 
French